Customer Testimonials

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DealerRater Feb 12, 2025

Adam Kohler Quick Lane Manager, outstanding service and attention. He has taken care of all my vehicles over the years, recommend him highly.

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DealerRater Feb 12, 2025

Very friendly staff. Salesman was excellent in providing service. No hassles and excellent price. Follow up great.

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DealerRater Feb 3, 2025

The service dept manager and his team were all very professional , courteous and knowledgeable of my visit.

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DealerRater Jan 28, 2025

Great dealer, they were straightforward with their pricing and were fair on my trade-in. I wouldnā€™t hesitate to purchase from them again.

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DealerRater Jan 22, 2025

Excellent customer service and professional. Will definitely recommend to friends and family. Looking forward to future business

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DealerRater Jan 13, 2025

Service Writers are courteous and efficient. Wait times are acceptable. I use the coupons and save.

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DealerRater Jan 13, 2025

The staff in the Quick Lane are very friendly and professional. Adam was the recitation that checked me in and he was very good at explaining what they were going to do and how long it would take. I also appreciate having a comfortable waiting area and free coffee!

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DealerRater Jan 10, 2025

Service Tech Christian Benzaque did his best to take care of the Transmission issue( shudder in deceleration) on my 2021 F150 Powerboost Truck. It took more than 2 weeks instead of 1.5 weeks because of some parts being ordered after the Torque Converter was replaced. Overall, still satisfied with the Service in NSFord- my go to Dealeship esp for Service. Keep it up n give commendation to Christian! Happy New Year!

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DealerRater Jan 7, 2025

Mary Ellen Martinez is one of the best sales person I've come to know. Her experience in sales and knowledge of Ford products is exceptional. I recommend her for sales person of the year. The dealership is a pleasant place to shop. The staff are friendly and polite.

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DealerRater Jan 4, 2025

Was able to walk out with zero money down. We had a minor glitch when trying to connect to the Ford app while on the lot. Was able to complete the connection at home.

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DealerRater Dec 4, 2024

No issues with service. Staff very helpful. Bought my 2016 Explorer from NS Ford. Price for a New Ford thanks to the DemoRats way to Expensive. Merry Christmas šŸŽ…

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DealerRater Dec 3, 2024

The dealership was decent to deal with. Have done business with them before but didn't feel like they were there to serve me or to sell me anything. I had to call amd email regularly to keep the process moving. Not a terrible experience but not great either.

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DealerRater Dec 3, 2024

I brought my car in for a 80K The Works. I was very pleased with the job and the a/c filter replacement. A sticker was placed on my windshield stating when my next checkup is due. I plan to bring my car back to Northside Ford. Excellent job.

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DealerRater Nov 28, 2024

Took my car in for a recall on the Powertrain Control Module. When I called for an appointment was told that it would take 2-3 days When I got there, was told might be ready same day. They would call me when done and would deliver my car to my home. I left between 10-10:30 am and they delivered my car a little after 1:30 pm. I was very satisfied with their service.

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DealerRater Nov 22, 2024

I want to thank and give kudos to Gary Conn for going above and beyond in helping my son & I in getting my sons vehicle fixed. He got it done faster than anticipated. I would recommend Gary & North Side Ford for you vehicle repairs or purchases Again Kudos to my new friend Gary

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DealerRater Nov 15, 2024

Northside Ford is what a dealer should be. The sales folks are helpful but not pushy. They are friendly and professional. I just bought my third vehicle from there. From test drive to driving out in my new F150 was about 4 hours. I would recommend them to anyone.

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DealerRater Oct 11, 2024

I took my F150 in for an oil change and the service was great. I was in and out faster than the estimated time to wait. Friendly and always willing to assist. I would recommend making an appointment, if possible. Other than that my family has purchased several vehicles from Northside and have returned when it is time for a new one.

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DealerRater Oct 8, 2024

The service team worked efficiently, communicated and acknowledged every customer, explained the process and all services performed.

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DealerRater Sep 19, 2024

I have been using Northside Ford for six years and I always get good service every time!

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DealerRater Sep 10, 2024

This visit was simply to quicklane for an oil change. First come, first serve. The only reason not maxed out at 5 is because of the wait. 2+ hours. I was told when I arrived the projected wait and did come prepared. Waiting area comfortable. Personnel courteous. Would have been perfect, though, with a shorter wait.

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DealerRater Sep 10, 2024

Northside Ford had the perfect vehicle for us, after several other Ford dealerships failed to meet our need. Korbie was the best sales associate and finance made everything very quick and simple. We had a great purchasing experience with Northside!

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DealerRater Aug 10, 2024

Received a recall notice on our F150 & set up an appointment. Two days prior they called as asked if we would like to change it to an home appointment. Heck Yea! They arrived on time and did the job in less than 20 min. Excellent service, canā€™t get any better

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DealerRater Jul 26, 2024

Northside Ford team and specifically Korbie Contreras were great throughout purchase process of my new vehicle.

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Google Jun 18, 2024

Ask them a question on the ford I bought from different dealer

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Google Jun 17, 2024

Great service and easy to schedule for my service. Shauna is the only service advisor I deal with and she makes the process a lot smoother.

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Google Jun 14, 2024

Jim Lingenhag was very professional and thorough when inspecting my vehicle. He was detailed in describing the issues to the actual repair guys. He didn't give me the run around about my window shaking. It was a good experience. Not like it usually goes. He's the man!

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Google Jun 14, 2024

Great service and quick

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Google Jun 14, 2024

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Google Jun 14, 2024

Northside Ford was a big help with a recent purchase and timely work, THANKS!!!

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Google Jun 13, 2024

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Google Jun 13, 2024

The best FORD dealer in San Antonio! Shout out to Jonathan for providing excellent customer service. Both our vehicles are from this dealership and we couldn't be happier! ā­ļøā­ļøā­ļøā­ļøā­ļø

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Google Jun 13, 2024

Had my expedition in for work and they were great! The amount of communication was amazing and the work was done well as far as I can tell. Iā€™ve had other dealerships ghost me while they had my car but Gary Conn called almost every single day to update me on what they were doing.

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Google Jun 12, 2024

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Google Jun 12, 2024

In the last 6 months Iā€™ve had to return to Ford to get various services done to my vehicle. Iā€™m not particularly happy about the parts I needed replaced, which have now cost me thousands of dollars collectively, due to those ā€œparticular parts not falling within my Ford extended warrantyā€(which I purchased for $2000 6 years ago) or (my favorite excuse for no warranty coverage by far), ā€œthis part has its own separate warranty and maxed out after a certain mileage and/or time frameā€. Though these issues are extremely infuriating, and likely going to result in my never purchasing ...

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Google Jun 10, 2024

I had a recall on my truck that was extremely important to take care of. I called the dealership. I said the appointment and then proceeded to take my truck in, they told me what needed to happen and what it would affect my truck in the long run. It was extremely informative. Then to my surprise, they brought me home and then when the truck was ready, they brought the truck back to me! I did not expect that and it definitely made easier for me to plan my day around that!!! Iā€™m not a big fan of ...

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Google Jun 8, 2024

I found the dealership, Northside Ford to be extremely professional and efficient. I recommend them highly .

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Google Jun 6, 2024

Great service department. Highly recommend bring your vehicles here to be serviced!

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Google Jun 5, 2024

If you are looking for any help finding a car or seeking for ANY vehicle advice. Please reach out to jesus! He is beyond helpful, VERY knowledgeable A N D supportive in YOUR decisions! Thank you for your time Jesus!

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Google Jun 4, 2024

Outstanding service!

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Google May 30, 2024

We will definitely be working with him in the future. ā€ My wife and I worked with Jim and couldn't imagine going anywhere else to purchase our vehicle. We were looking at a few different options with him and he was very patient and accommodating with our situation. Jim was very quick with any questions we had and made choosing the perfect car very easy. We will definitely be working with him in the future.

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Google May 30, 2024

Great customer service. Lot better that some other Ford dealers here in San Antonio that dont seem to care.

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Google May 29, 2024

Gary and the entire service department did an excellent job. Kept me up to date on the repairs of my vehicle. I definitely recommend Northside ford

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Google May 29, 2024

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Google May 29, 2024

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Google May 29, 2024

The Service Manger Jonathan Cordero gives his best. I was really appreciative to his sense and duty to Service. Thanks Jonathan!

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Google May 28, 2024

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Google May 25, 2024

Good and friendly service

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Google May 21, 2024

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Google May 21, 2024

The whole experience was great, it was my first time coming to this location and I will definitely return. Jordan provide great service, kept me updated and provided timely details. He also assisted in getting my truck delivered at home which was a HUGE help. That week was a terrible time as I was dealing with a vet emergency and not having to deal with picking up the truck and getting it back in a timely order gave me peace of mind.

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Google May 15, 2024

As a customer, I highly recommend to go to Mae at Quick Lane. Great customer service and you get what you ask for, with a good attitude.

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Google May 9, 2024

Jim at Northside Ford. Was great to work with. He understood our situation and done everything he could to make sure we got our vehicle back as soon as possible. Very polite people. Thank you for helping us the way you did.

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Google May 8, 2024

Thank Shauna Valdez for your help

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Google May 6, 2024

William was a good sales person to work with very helpful and attentive

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Google May 3, 2024

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Google May 3, 2024

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Google May 2, 2024

Excellent experience. Staff were quick and courteous.

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Google May 2, 2024

I brought my 2022 Superduty back to the dealer for two repairs. I expected the work to take a couple of days at least. Gary Conn set appropriate expectations but worked hard to get the work in front of a technician quickly. He called me and provided updates and was able to actually get both items fixed the SAME DAY! I was ecstatic with his communication, sincerity and ability to get the job done. He truly made me feel important, and stayed laser-focused on providing good customer service!

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Google May 1, 2024

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Google May 1, 2024

Overall a very pleasant experience! I received the vehicle I wanted at a very reasonable price. My salesperson and her manager were both extremely professional and courteous. Even the finance team was extremely helpful.

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Google Apr 30, 2024

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Google Apr 30, 2024

SERKS MARCOS REVIEW Good afternoon, to whom it may concern, I'm going to be honest; I was very hesitant prior to arriving at this specific dealership due to many horrible experiences with car dealerships I have personally dealt with in the past. Upon arrival, I was greeted by a gentleman in a blue shirt who was very nice and welcoming. I told the gentleman in the blue shirt that I would need him to personally pick out the best car salesman in his opinion who can gladly assist me with my car purchase. A few moments later, Mr. Dorrian ...

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Google Apr 30, 2024

Jordan Hernandez texted me regularly to keep me updated on the progress of my repair, he gave me a menu of needed repairs and he was not at all pushy or trying to upsell me once I decided which repair(s) to do. They were fast, did what they said theyā€™d do, and the price was right.

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Google Apr 28, 2024

I experienced great service in a very timely manner, and I had many tasks to complete during that visit.

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Google Apr 27, 2024

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Google Apr 26, 2024

Overall I was happy. Although, a fee that was added on to the advertised price, left me a little perturbed .

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Google Apr 24, 2024

Go see Korbie C!!!! She has excellent customer service!!!

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Google Apr 23, 2024

Quick, courteous and professional

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Google Apr 22, 2024

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Google Apr 22, 2024

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Google Apr 22, 2024

Awesome service at a reasonable price and vehicle pickup. Saved me a trip the dealership! The service advisor was awesome at taking care of my concerns. Great company!

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Google Apr 22, 2024

I recently had my 2019 F150 truck serviced by Northside Ford for an oil leak. My Northside Service Consultant was Shauna Valdez. Shauna had the problem diagnose by a technician, same day. Turned out to be a transmission pan gasket leak. Repair was completed next day and I picked up my vehicle that afternoon. Outstanding service by both Shauna & the mechanic. Thank you Northside Ford!

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Google Apr 21, 2024

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Google Apr 21, 2024

Jimmy was awesome by providing details on my truck's repair

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Google Apr 21, 2024

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Google Apr 20, 2024

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Google Apr 19, 2024

Service is impeccable. Highly recommend

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Google Apr 19, 2024

Smooth transaction

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Google Apr 18, 2024

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Google Apr 18, 2024

Service was excellent. Customer service is top notch.

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Google Apr 18, 2024

I was on vacation and received service above and beyond what might be expected on a Saturday. Thanks to the service advisor and mechanic.

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Google Apr 18, 2024

The customer service was amazing. I took my car for a recall and even though it had been a problem trying to find a dealer that didnā€™t want to keep the car for at least a week to fix it it turned out to be a wonderful experience. It only took two days to get done once the part for the recall came to the dealer. I am glad a went to Northside . Jordan was extremely helpful and helped answer all my questions. I got my car before I expected it.

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Google Apr 18, 2024

Northside outshines Jordan Ford by a large margin. Jordan Ford at 7am said they would get to me at 9am. Went to Northside Ford and was finished and at home at 8:45am. Shouldn't have wasted my time at Jordan Ford.

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Google Apr 18, 2024

I came in bc my tail lights were stolen and after replacing them, I needed to have the module updated. It was a Saturday and I needed to go home to Houston. Richard Robertson helped me out and he was just outstanding. I would return to Northside simply because of his example of customer service. He was just phenomenal.

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Google Apr 18, 2024

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Google Apr 17, 2024

The reservation process was very easy and I was quickly seen and taken care of. I was updated throughout the day by my service manager, Gary. The work was done quickly and I was able to pick up my vehicle the same day as the service. I was also offered a ride after dropping the vehicle off and delivery of the vehicle when it was complete, though I needed neither.

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Google Apr 17, 2024

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Google Apr 11, 2024

Awesome, OUTSTANDING, CUSTOMER SERVICE! TELL THEM Chairman Craig T. Schiebel, Republican Party Bexar County, Pct 3 double ought 6 sent you and they'll give me a referral fee! I'm disabled and am cash poor so I could use the money to help other people!

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Google Apr 8, 2024

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Google Apr 3, 2024

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Google Mar 21, 2024

Mark Castillo, our salesman was EXCELLENT! A true professional. He was attentive and thorough, never pushy! His manager that finally came to talk to us was pretty awesome too. The internet price and advertisement was very misleading, and wasn't initially honored, but it worked out. Your finance guy was good to go as well. I made several calls after the sale and my calls were still received with the same level of interest that was presented before the sale went through. Thank you guys, and THANK YOU MARK!

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Google Mar 20, 2024

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Google Mar 9, 2024

Professional, timely service at a fair price

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Google Mar 8, 2024

Salesman (Steven) was awesome. Great experience and got me out pretty quick. Even had great conversation with the Sales Manager. Team seems very competent.

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Google Mar 1, 2024

My experience at Northside Ford was Great!

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Google Jan 25, 2024

Staff was friendly! They spent the time to show us every vehicle we asked about. Finance department was quick and easy!

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Google Jan 19, 2024

Chris at the service desk is who I have had the last three times I have had service and this guy - I can not tell you how much I enjoy working with him. He keeps me updated, he does his best to meet timing and keep it reasonable knowing things are taking longer. Easy to get a hold of. I leave a message and I know he will call back and that is not always the result. I just want to say how much he makes the experience at Northside a great experience.

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Google Jan 9, 2024

Jonathan took care of my service request and kept me up to date on the status of the job and to pick up my vehicle. Thank you for calling, asking and taking my opinion into account. These are the correct ways to value customers. From me you will be recommended among my family and friends. Thank you!

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Google Jan 7, 2024

Great service, fast turnover. Charles really helped me out, great employee.

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Google Jan 2, 2024

Didn't try to push us into something we didn't want or need.

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Google Dec 31, 2023

Service and maintenance department is top notch in this area and is always informative on the status of your vehicle.


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