Customer Testimonials
Thank you north side ford for making the purchase of my vehicle smooth and easy. Amy was so helpful, making the buying process fast, easy, and comfortable. I will be back
The dealership was a great experience, I was just shopping after my truck was broken into and walked away with a truck
MR.ADAM in Quick Lane is great. Very friendly and honest. We will return when it's needed.
Had great service from Gary Conn in Service Dept. who made daily calls to provide car update status. He was sincere and understanding.
Very happy with services at Northside Ford. Adam in quick lane is awesome, his attention to detail and finding a solution to my vehicle issues. Keep up the great work. Definitely recommend this service center.
I traded in a car and purchased a Tremor from Northside Ford Salesman Jerry Mathus was excellent and very motivated he answered all my questions and was always readily available. Sales manager Cris worked up the deal and I am very pleased with the deal I got, I left happy with my truck. Finance Dino wrapped up my paperwork and was very fast and smooth. Very happy with my purchase You in market for a new ford Give Northside first shot
Very pleased with the service, if it wasn’t for Caitlyn I wouldn’t use this dealership. She has been very helpful.
The service advisor provided excellent customer service throughout my visit. They were professional, courteous, responsive, and kept me informed during the entire process. Their communication and willingness to answer questions made the experience much better.
Unfortunately, the quality of the technician’s work did not meet the same standard. The repair took much longer than expected, and the workmanship appeared rushed and sloppy. I expected greater attention to detail, especially for the amount of time the vehicle was in the shop. While I appreciate the service advisor’s efforts, the technician’s work left me disappointed and significantly affected my ... Read More DealerRater - Jul 21, 2026
Terrible salesman to work with. Ran my credit after I told him not to, then proceeded to beg me to still buy a vehicle from him so he can get paid. Does not have good communication skills on the phone or on text. Gave me the wrong pricing and refused to give me the original $200 less pricing.
Mickey was very efficient and effective because we didn’t have time to spare. I recommend Mickey for promotion and pay increase due to his professionalism.
Gary Conn was excellent daily updates on my vehicle. Steve Mechler very happy with the service
Purchased a 2026 F450 Platinum Plus. Daniel was a great salesman. Upfront with great communication. He made the process easy and within 2 hours of our appointment I was leaving with everything I wanted.
We purchased a 2026 Ford F 450. The experience from start to finish was handled professionally. Daniel Presas is a great sales representative.
I bought my ford at Northside Ford Dec 2008. Northside has serviced it all these years and provided dependable, reliable service, They are my “Go To” when I have a problem. My car stopped running at Bitters & Blanco Rd noon, 22 Jun so I had it towed to Northside Ford. It was serviced and returned to me 25 Jun in tip top shape. Thank you Northside Ford.
I already left a voicemail with Mr. Robert Jones, letting him know how I felt about my latest visit to the service department. The last two maintenance visits in this service department were handled by Miss Shauna Valadez. Both times she was super outstanding and took care of my problems in a prompt and professional manner. She had me in and out in no time and when my truck needs more maintenance, I will look forward to working with Miss Valadez and Mr. Jones‘ staff. HGR….
Friendly group of people. Service department kept me informed and repaired my vehicle in a timely fashion. Will continue to do business with them.
I have purchased three cars from Northside Ford beginning in 2013. They are reliable and kind and the service department is great.
Northside ford and Terry Mayberry were a pleasure to work with. From the time we walked in, to the time we left the entire group was very professional in all ways at the dealership. We will definitely come back as Terry deserves a 10 star rating if it allowed it. Probably one of the easiest car deals I’ve dealt with in a long time. Finance and Rob did a fantastic job explaining all the warranties and such and terms and offered a great interest rate not like others wanting to play games with you when you get into the finance ... Read More DealerRater - May 27, 2026
Had a great experience on Memorial Day looking at Bronco Sports. Alex Casas was patient, friendly, and knowledgeable as he showed us 3 different trim levels. We ultimately chose a Robin Blue Heritage. No pressure and one of the most pleasant car buying experiences we've had. Highly recommend.
Mickey Cao was very professional and easy to work with throughout the sales process! My wife and I love our new 60th Anniversary Edition Mustang!
Salesman Christian Sandoval was very professional, expedited the buying process. Sales Manager Rogelio Rivera enabled a fair deal on my trade in value for my vehicle & Finance Officer Robert Rodriguez swiftly finalized the deal in a minimum time frame. After I driving over 250 miles / 4 hour trip to get this Dealership to make this purchase, I must state it was well worth it!
The Quick Lane has been a life saver and knowledge haven in more ways than one. I had a big road trip planned for months and servicing with them was a painless setup, just a phone call where Josue was kind enough to give me insight and a financial estimate so I wouldn't be fried or anxious about any bit of the process. Communicative, respectful, and kind during a busy schedule and hectic life made me unafraid to call and inquire about potential future visits. These guys are fantastic!
I had a real good experience with Jerry mathus. Got all expectations and service when buying my 2026 f150 no goof arounds like other dealers made it quick which I traveled 3 hours from home to pick up what I asked for on vehicle and price wise 100% recommended. Thank you!!
Northside Ford had my F250 for just over two weeks. Hubs were grinding/churning and check engine light was on. Caitlyn was my contact/Service Adviser. Northside initiated one contact which was to let me know it was assigned to a tech. After that, all communications from them were in response to me having to contact them. Each time, there was no status readily available in the system which constituted a call back. The first contact only told me they cleared the trouble code - didn't fix anything, just cleared the code (which can be done at Auto Zone ... Read More DealerRater - Apr 7, 2026
Better training for Internet sales people is a must! Starting with answering your phone, clearing your voicemails and most importantly return phone calls!!!! You must do better NAFord! Will be going to Jordan Ford now!
Great communication, listened to what I had to say and made sure things were done right and on time!
I sent my vehicle, which I bought there, for some recalls. After a week of no calls or follow ups from Caitlin, I called just to find out that they didn't know how to do the recalls and they wouldn't gibmve the ticket to a tech that knew how to do it. I asked for a loaner and they gave me the run around a out my insurance. I have full coverage with Progressive. After arguing with Catlin, then arguing with her manager Jon, I then asked for a rental car. They finally booked it at 5:45pm and ... Read More DealerRater - Mar 6, 2026
Hampton Green help me get into a new 2025 Explorer and let me tell you his customer service was top notch. I even bragged to my wife about how thankful I was to get this young man’s assistance. The dealership and finance team were exceptional as well in making me feel welcome. I would definitely recommend this dealership.
Jordan was very patient answering my questions as I compared other manufacturer’s trucks-‘and eventually decided in a Ranger. I visited this dealer about a half dozen times with numerous phone calls and messages. He is not a high pressure salesman’s which I greatly sppreciate. I was pleased with the final deal offered.
Melissa Martinez provided a low-pressure sales environment; over several visits for a test drive, to ask a few questions, and to purchase the vehicle. Highly recommended.
Return customer Feb 2026: my guy Christian is the best Service Advisor ever. Both my Ford trucks receive top notch quality service. Very loyal to Northside and Christian.
Thank you, thank you, thank you! Communication was impeccable, professional, full circle, patient, and understanding!
Terry Mayberry was our salesman. He was very knowledgeable, friendly, and professional. Unlike most salesmen, Terry was not pushy, he listened to our needs and found us exactly what we wanted. We highly recommend Terry and appreciate his patience.
Christian B. In the service center took us as a walk in. He was incredibly helpful and professional. He immediately got with the parts department, confirmed that we could get our key fob replacement and programmed. We were out in less than an hour. That's never happened, we'll be back. Thank you
I spent several thousand dollars to get my vehicle fixed. My wife picks up the car and they add a surcharge fee if you pay by credit card. It's hard to believe you spend that kind of money and they tack on a surcharge fee. I won't be buying another car or truck from this dealership. Nickle and Dime you every step of the way. Poor Service
Mary Ellen Martinez de Escobar is a very kind and compassionate sales lady which is why I went back to her for my second vehicle purchase. We have always been treated with the upmost respect, that is why I gave her five stars, wish your website allowed me to give her 50 stars, thank you Mary Ellen! See you on my future truck purchase!
Paul was knowledgeable and helpful in completing my purchase that I had found online. Fast easy process and no nonsense.
The customer service at Northside Auto Group is nothing short of exemplary! From our first contact via their website to driving off the lot in our new F-150, the process was a complete pleasure. Jerry met us for our scheduled test drive and gave us a comprehensive tour of the truck. He explained all of the technology and features, showed us how to operate everything, and answered all of our questions. There was no pressure to purchase the vehicle, nor any additional service plans or accessories.
Brandon met with us for a quick chat and explained the cost comparison between ... Read More DealerRater - Jan 5, 2026
Slow start but once Mr. Schism (sp) stepped in, it was clear sailing! EXCELLENT service!
The Eric King was most helpful and knowledgeable about the truck I purchased. Jaxon with finance was thorough in explaining the fine details.
Rene is a wonderful salesperson. He was super helpful, quick, and attentive. I would recommend him for anyone looking to get a deal done without all the hassle.
Bought our 2024 bronco sport last year from Eli and not only did we get the best deal but we were treated super nice and the whole experience was easy, non stressful or pushy. Our first oil change was done at the express lane a few weeks ago and it went flawlessly. The whole staff was super friendly and helpful. I was originally told it would take 2 hours but it was finished in an hour and fifteen minutes. I do think that’s a little long for an oil change but they have two amazing waiting areas with really comfortable chairs ... Read More DealerRater - Dec 9, 2025
We have purchase many vehicles from this Dealership over the past several decades. They are always prompt and friendly with a Great staff!
From 1st phone call to service greeting to service advisor to service itself all staff friendly competent
Our salesmen were Kaleb and Jerry. We appreciated them not being overly pushy and listening to our wants and needs. They went the extra mile(literally) letting us take the vehicle all the way to our house to make sure it would fit in our garage. They took extra time showing us how all the bells and whistles worked. Then when we couldn’t remember how things worked we came back a day later and Kaleb got Matt to go through things again with us. We love our new car.
Northside Ford has a huge inventory and something for any buyer. The sales process was exceptional, lead by Hampton Green. They had the exact truck I was looking for and bent over backwards to provide an excellent experience.
Smoothest deal we have ever had when buying a car. No pressure to purchase. Charles Young was very knowledgeable and patient with us. He followed up on all our questions. This is our fourth Explorer to purchase, with this purchase as the second one from Northside Ford.
I'm very happy with Northside Ford outstanding service and staff commitment to professionalism to the highest standards I've ever seen. Kudos to Charles Young in sales, Calvin in accessories and Jaxon in finance.
Clean friendly it was after hours it still got completed salesman Lorenzo Very good and knowledgeable even he was just beginning his career with NSF
Looked a car up on auto trader called to verify price. Quoted 6700 more than advertised price. This is what give dealerships a bad name. Bunch of crooks! Family owned my xxx!
Excellent service and updating through the entire process would highly recommend this facility for any service needs.
Great salesman, very knowledgeable and was in and out with a new Bronco quickly!!!!Stop in and buy from them!!!
Very pleased with our purchasing experience at Northside Ford. The whole process was seamless. Our salesman, Mark Castillo, was knowledgable and professional. The best. Would not hesitate to do business with these folks again
Great experience with Mickey Cao, salesman at this dealership. He is very kind and gets the job done!
Mary was great to work with! The whole process was smooth and enjoyable thanks to her.
Outstanding service and support as always. They continue to provide top level help when the unforeseen happens.
Our salesman, Neil, was great and made the purchase of our new Ford Bronco an enjoyable experience.
We bought a truck from Northside through the internet. Korbie was very polite and professional, and answered all of our questions. Rhonda in Finance was terrific helping us with our cash purchase. Overall, a great experience.
Maybe it was my research prior to arrival but, this was a very smooth and seamless transaction between my wife and I with Jason my salesperson (via internet) and Jaxon in financing. I never felt any pressure to buy or upgrade and was given honest answers to any questions. Including letting me know my own finance institution was the better financing option. When it came to "add-ons" such as maintenance, warranty, etc. I was also left to make my own decisions (well informed by Jason & Jaxon) without any pressure to add unnecessary features.
My last purchase was in 2016 at NSF, my 2016 F150 recently had hail damage repaired in 2024 and an issue due to a mistakenly wrong item ordered to replace my tonneau cover was discovered late due to my health issues. Kevin Dorning (Parts Sales - directed me to Robert Jones), Mike Bayer (Service Director - stepped up to assist Mr. Jones due to ongoing meetings) and Robert Jones (Service GM) made the purchase Right for this happy customer! The right people are at the right positions at this dealership! I will definately use this dealership again to purchase my next vehicle!
I highly recommend Northside Ford. Emil was my salesman; he was friendly, knowledgeable and made the daunting experience of finding a car a fun and easy one! I can't say enough good things about my experience!
In todays world where the norm for many businesses seems to be " hurry up and wait " approach to customer service there is one exception, Northside Ford, especially the service department. This department is consistently ' right on ' when it comes to professionalism, skills knowledge and commitment to Total Customer Care. One individual in particular in the service advisory department, Mr. Gary Conn who by the way is always my ' go to advisor ' whenever the need to have to take my vehicle in. His professionalism, technical knowledge is indisputable and together with the patience, empathy and desire to do everything ... Read More DealerRater - Jun 28, 2025
Service manager was great but it took almost 3 weeks to fix my transmission in the service department
Mr Charles Young is so helpful. And knows his job. He always get me with the right service person to resolve the issue.
Mr Charles Young is the best . He is always super helpful and always assigns the best people to assist in repairs for my vehicle.
I had the best experience with Matthew schott , I think is the best seller , I know
Excellent sales and service personnel, making things simpler whenever possible. Good inventory and communications with customer.
I've been taking my Truck for maintenance and they are absolutely amazing. Very professional, quick and attentive. Last oil change was done under 60 minutes.
Excellent Customer Service. The Quick Lane serviced my vehicle promptly and called me as soon as it was ready.
Been buying Ford vehicles from Northside Ford for over 20 years and have probably bout 25 vehicles. They are happy to sell you a new vehicle and treat you like a friend, but have a problem and they just don't care about you.!!! I would never buy another vehicle from Northside Ford and will never again refer anybody to that dealership.
Richard Robertson is great to work with in service. He is efficient and provides updates in a timely manner. The quality of work is great. Thank you
Terry was fantastic, personable, and did everything he could to help me pick out a vehicle that suited the tastes and needs of my family. The financers also worked with us on a maintenance plan that better fit our long term use of the car. Overall a good experience.
Charles is the best at the Quick Lane. He’s responsive and solution oriented. Adam is a great help! Thank you Quick Lane for all the help!
Northside Ford has quickly responded every time I have called and had any questions. They also do an excellent job of communicating with customers. I would particularly like to single out Micky. He was an excellent sales person who didn’t drag out the sales/ negotiating process but also did not pressure us to make a decision. As a result, we got the truck at a price we wanted. It is a wonderful truck that I’m excited to own.
I flew in from ND to pick up my truck over the weekend. Everything seemed alright. Charles was great. Then he showed me that the fender had been scraped up the night before. I needed to drive it back from TX to ND. He assured me that Northside would take care of it. We even spoke to his manager about it. When I got back to ND I got an estimate from the Ford dealership and sent it to them. Charles said it was being reviewed. That was three years ago. He does not respond. Northside Ford is dishonest. Charles ... Read More DealerRater - Apr 1, 2025
This is the second vehicle that we have purchased from Mr Young. He makes the extra effort to make sure we find the right one. We are very happy with him. Thank you.
Customer service was great(Mitchel Quigley). Explanation of service needed was very thorough. Mitchel was highly professional, courteous, and prompt when getting back to me with answers.
I visited northside ford to have my truck checked out my service rep was gary conn he was very helpful he went above and beyond ,he called me everyday an gave me an update until it was ready ,so i asked him if they could change the oil why they had ,he said sure thing and within a few hrs it was ready ,he even had it delivered to my home ,this is the type of employees that make your company stick out among others ,i have alot of choices but i will always return to and recommend northside ford ... Read More DealerRater - Mar 4, 2025
R. Robertson and the service team are great to work with. I purchased my truck from Northside ford and take it in for oil changes. Their service team and Richard are excellent
They wanted to keep my truck for 5 days before they could look at it, but they would not let me set appointment or drive truck until they were available to look at it. I was told that the only way to "get in line" for service was to leave my vehicle but it was 5 days out before they would get to it. This is the most idiotic process I've ever heard.
Service was excellent. Jonathan Cordero was awesome. Keep me informed all through the repair process. Highly recommend. Thank you for a job well done.
Adam Kohler Quick Lane Manager, outstanding service and attention. He has taken care of all my vehicles over the years, recommend him highly.
Very friendly staff. Salesman was excellent in providing service. No hassles and excellent price. Follow up great.
The service dept manager and his team were all very professional , courteous and knowledgeable of my visit.
Great dealer, they were straightforward with their pricing and were fair on my trade-in. I wouldn’t hesitate to purchase from them again.
Excellent customer service and professional. Will definitely recommend to friends and family. Looking forward to future business
Service Writers are courteous and efficient. Wait times are acceptable. I use the coupons and save.
The staff in the Quick Lane are very friendly and professional. Adam was the recitation that checked me in and he was very good at explaining what they were going to do and how long it would take. I also appreciate having a comfortable waiting area and free coffee!
Service Tech Christian Benzaque did his best to take care of the Transmission issue( shudder in deceleration) on my 2021 F150 Powerboost Truck. It took more than 2 weeks instead of 1.5 weeks because of some parts being ordered after the Torque Converter was replaced. Overall, still satisfied with the Service in NSFord- my go to Dealeship esp for Service. Keep it up n give commendation to Christian! Happy New Year!
I had my ac checked. The compressor was changed out but it still only blows cold air from the dash. They did not repair the airflow control inside the cab of the truck
Mary Ellen Martinez is one of the best sales person I've come to know. Her experience in sales and knowledge of Ford products is exceptional. I recommend her for sales person of the year. The dealership is a pleasant place to shop. The staff are friendly and polite.
Was able to walk out with zero money down. We had a minor glitch when trying to connect to the Ford app while on the lot. Was able to complete the connection at home.
No issues with service. Staff very helpful. Bought my 2016 Explorer from NS Ford. Price for a New Ford thanks to the DemoRats way to Expensive. Merry Christmas 🎅
I brought my car in for a 80K The Works. I was very pleased with the job and the a/c filter replacement. A sticker was placed on my windshield stating when my next checkup is due. I plan to bring my car back to Northside Ford. Excellent job.
Took my car in for a recall on the Powertrain Control Module. When I called for an appointment was told that it would take 2-3 days When I got there, was told might be ready same day. They would call me when done and would deliver my car to my home. I left between 10-10:30 am and they delivered my car a little after 1:30 pm. I was very satisfied with their service.
I want to thank and give kudos to Gary Conn for going above and beyond in helping my son & I in getting my sons vehicle fixed. He got it done faster than anticipated. I would recommend Gary & North Side Ford for you vehicle repairs or purchases Again Kudos to my new friend Gary
Northside Ford is what a dealer should be. The sales folks are helpful but not pushy. They are friendly and professional. I just bought my third vehicle from there. From test drive to driving out in my new F150 was about 4 hours. I would recommend them to anyone.
I took my F150 in for an oil change and the service was great. I was in and out faster than the estimated time to wait. Friendly and always willing to assist. I would recommend making an appointment, if possible. Other than that my family has purchased several vehicles from Northside and have returned when it is time for a new one.
The service team worked efficiently, communicated and acknowledged every customer, explained the process and all services performed.
I have been using Northside Ford for six years and I always get good service every time!
